NCBA Bank hosts Customer Engagement Forum for its Eastleigh Branch

By Catherine Muema On May 6, 2024

The forum offered customers an opportunity to interact with bank leadership, explore the bank’s offerings and share feedback.

NCBA Bank hosted customers from their Eastleigh branch located in Business Bay Mall, for a business engagement forum aimed at fostering closer relationships with its customers.

The NCBA Eastleigh branch was opened on 6th June 2023, and has experienced a remarkable onboarding traction, with a current customer base of 1,100 individuals and businesses.

The bank has also registered increased performance in forex revenue, achieving a monthly revenue of 19 million, a significant improvement from last year’s 30 million within 6 months of opening.

Speaking at the event, NCBA Group Managing Director, Mr. John Gachora said, “I am honored to be visiting our branch at BBS Mall today.

This visit provides an invaluable opportunity for me to connect with our customers. I would like to express my gratitude to the Eastleigh community for their continued support and trust in NCBA.

We remain committed to being your preferred financial partner.”

Serving an average of 3,000 customers per month, the NCBA Eastleigh Branch has actively improved transaction volumes, reaching KSH 1.5 billion monthly. Notably the bank has attracted new-to-bank customers, owed to the establishment of the branch in the area.

In terms of lending, NCBA Bank has disbursed loans totaling 50M, primarily focusing on Asset Finance to support various sectors of the economy.

“The NCBA Eastleigh branch opening aligned perfectly with our collective goal to foster an environment where businesses can thrive, create jobs, and ultimately bolster our economy.

Additionally, it is important to note that Eastleigh contributes nearly 35% of the revenues of Nairobi County, underscoring the importance of this community in driving the economy of this county and country at large.” Said Hon. Yusuf Hassan, MP. Kamukunji Constituency.

Since last year, NCBA Eastleigh branch has established itself as a key market area in the realms of Asset Finance and Forex Trading. The bank offers significantly affordable trading opportunities compared to other banks within the mall, reaffirming its commitment to facilitating economic growth and development.

NCBA Eastleigh branch is located on the 2nd floor in Business Bay Mall, along General Waruinge Street in Kamukunji constituency.