Airtel Kenya announced the opening of its customer care shop in Maralal town, Samburu County. The new shop, located at Umbrella Mall, brings to a total of 67 Airtel customer care shops spread across 40 counties within the country. The shop at Maralal is part of the company’s ongoing efforts to improve customer service and enhance accessibility to its products and services.
This addition to Airtel Kenya’s service footprint underscores the company’s dedication to meeting the evolving needs of its valued customers. With over 2000 Airtel outlets nationwide, the company is delivering on its commitment to bring services closer to its customers.
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Speaking during the launch of the shop, Ashish Malhotra, Managing Director of Airtel Kenya, said:
“We are delighted to open our 67th customer care shop in Maralal town, as we continue to expand our network and reach across the country. This expansion is in line with our commitment to improve accessibility and convenience for our customers, aligning with our brand promise. We are confident that this new shop will not only enhance our service delivery to the residents of Maralal and its surroundings but also generate employment opportunities within the local community.”
Goldermier Opiyo, Customer Experience Director of Airtel Kenya, echoed Malhotra’s sentiments. She added: “We are glad to launch our first shop in Samburu County, and specifically in Maralal town which is the county’s headquarters. Strategically positioned, our shop in Maralal town not only provides easier access to customers within the town but also from across the county.”
The customer care shop will serve as a central hub for a variety of services, ranging from SIM card acquisition, SIM swaps, postpaid premier products, Airtel Money services, purchase of data devices, i.e., pocket MiFi and routers to general support on customer queries.
The new shop ties into Airtel’s rapid network expansion drive, having recently commissioned additional sites in Samburu County to provide Airtel customers with the best voice and mobile broadband data experience.
Operational hours for the shop are set from 8:30 am to 6pm on Mondays through Friday and from 10am to 6pm on Saturdays and Sundays.